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Bad News Delivery Script
Structure difficult announcements with empathy
Layoffs, project cancellations, rejections—everyone faces these moments. Structure your delivery with empathy and clarity.
Type of News
Tone
How do you want to approach this conversation?
The Details
Delivery Tips
- Choose a private setting - never deliver bad news in public or over email if avoidable
- Don't bury the lead - get to the news within the first 30 seconds
- Pause after delivering the news - give them time to process
- Avoid 'but' statements that minimize their feelings
- Have tissues, water, and privacy available
- Be prepared for various reactions: silence, tears, anger, or questions
- Don't over-explain or make excuses
- End with clear next steps and offer of support
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